Refund Policy

1. Overview

This Refund Policy applies to purchases made directly through our website at https://rewritebar.com. We stand behind our product and offer a 30-day money-back guarantee because we want you to be completely satisfied with your purchase of RewriteBar.

This policy covers all subscription plans and one-time licenses purchased directly from us. We are committed to providing generous and transparent refund terms while ensuring fair use of our guarantee.

2. Refund Eligibility

2.1 All Purchase Types

Refund Period: 14 days from the date of purchase

• Monthly Subscriptions: Full refund within 14 days of initial purchase
• Annual Subscriptions: Full refund within 30 days of purchase
• One-Time Licenses: Full refund within 14 days of purchase
• All refunds are processed to the original payment method
• Access to RewriteBar will be revoked upon refund processing

2.2 After 30 days

• Annual Subscriptions: Pro-rated refunds may be considered on a case-by-case basis
• Monthly Subscriptions: Cancellation available (prevents future charges)
• One-Time Licenses: No refunds after 30 days (except for technical issues)

2.4 Trial Users

Since we offer a free trial with up to 100 requests, refunds for immediate subscription cancellations after trial usage may be evaluated on a case-by-case basis.

3. Valid Reasons for Refunds

We consider refund requests for the following reasons:

• Technical Issues: The software doesn't work as advertised or has critical bugs
• Compatibility Problems: The app doesn't work with your macOS version or hardware
• Accidental Purchases: Unintended purchases or duplicate orders
• Product Dissatisfaction: The product doesn't meet your expectations despite trying the trial
• Billing Errors: Incorrect charges or pricing discrepancies
• Non-Delivery: You didn't receive your license key or access credentials

4. How to Request a Refund

4.1 Contact Information

To request a refund, please contact us at:

4.2 Required Information

Please include the following information in your refund request:

• Your email address used for the purchase
• Order number or transaction ID
• Date of purchase
• Reason for the refund request
• Any relevant details about technical issues (if applicable)

4.3 Self-Service Cancellation

For subscription cancellations (to prevent future charges), you can manage your subscription through our customer portal at any time. Cancellation prevents future billing but doesn't automatically trigger a refund for the current period.

5. Refund Process

5.1 Review Process

1. We review your refund request within 24-48 hours
2. We may request additional information if needed
3. We will notify you of our decision via email
4. If approved, the refund will be processed immediately

5.2 Processing Time

• Credit Cards: 3-5 business days
• PayPal: 1-3 business days
• Bank Transfers: 5-10 business days

Processing times may vary depending on your bank or payment provider.

5.3 Access Revocation

Upon refund approval:

• Your RewriteBar license will be deactivated
• Access to cloud AI services will be suspended
• You will receive confirmation of the refund and access changes

6. Refund Limitations

6.1 Non-Refundable Situations

Refunds may not be available in the following cases:

• Requests made after the 30-day money-back guarantee period
• Abuse of the refund policy (multiple refund requests)
• Violation of our Terms of Service
• Chargebacks or disputed payments (instead of requesting a refund)
• Change of mind after extensive usage beyond reasonable trial limits

6.2 Partial Refunds

In some cases, we may offer partial refunds:

• Pro-rated refunds for annual subscriptions after the 30-day period
• Billing error corrections
• Service disruption compensation

7. Subscription Cancellations

7.1 Immediate Cancellation

You can cancel your subscription at any time through:

• Your account dashboard on our website
• Our customer portal (link provided in subscription emails)
• Contacting our support team

7.2 Cancellation Effects

• Cancellation takes effect at the end of your current billing period
• You retain access until the end of the paid period
• No automatic refund for the current billing period (separate refund request required)
• You can reactivate your subscription at any time

8. Dispute Resolution

8.1 Internal Resolution

If your refund request is denied and you disagree with our decision:

• You may request a review by responding to our decision email
• Provide additional information or clarification
• We will conduct a secondary review within 48 hours

8.2 Payment Provider Disputes

If you disagree with our final decision, you may have rights under your payment provider's dispute resolution process or applicable consumer protection laws. However, we encourage resolving issues directly with us first.

9. Consumer Rights

This refund policy is in addition to your statutory rights as a consumer. In jurisdictions with consumer protection laws (such as the EU, Australia, or other regions), you retain all rights provided by applicable law.

Nothing in this policy limits your rights under applicable consumer protection legislation, including rights related to faulty products, misrepresentation, or unfair contract terms.

10. Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email to active subscribers.

Your continued use of our services after policy updates constitutes acceptance of the revised terms.

11. Contact Information

For refund requests, questions about this policy, or general support:

Email: support@rewritebar.com
Website: https://rewritebar.com
Address: Waldstr. 48, 90763 Fürth, Germany